- Shipping & Returns
Shipping & Returns
Orders process and ship within 2-3 business days via USPS. If you need something immediately, please call us. We cannot ship to P.O. Boxes.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
RETURNS POLICY (PLEASE READ)
At Kilt Kouture, you are getting customized items that are exclusive to Kilt Girls Only!
DUE TO THE CUSTOMIZATION OF EACH ITEM, PER OUR COMPANY POLICY, THERE ARE NO RETURNS/EXCHANGES. Items that have been washed, worn, damaged, embroidered, logo'd, customized, soiled (including perfumes and deodorants from try-ons) CANNOT be returned for any reason.
Please consult the size chart for accurate sizing and choose all colors carefully. If you have any questions before your order, please contact us directly at firstname.lastname@example.org or call at 214-570-4930.
IF THERE ARE ANY MANUFACTURER DEFECTS, PLEASE CONTACT US 5 DAYS OF RECEIVING YOUR GARMENT.
Once items leave the Kilt Kouture facility, the shipping carriers are solely responsible for delayed, damaged or lost shipments. Exchanges/Credits will be accepted ONLY with a RT# (return number) given by our returns department. Any package arriving without a RT# will be returned to sender. All garments must be returned in the exact condition as they were shipped. All packaging, labels and tags must be in tact.
Any garments purchased for movie, live, promotional or television production are strictly non-returnable for any reason.
If you need to return an item due to a manufacturing error, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit/exhange once we've received and processed the returned item.
To prevent return/s we recommend to see the description of the items as well as the size chart to order the correct size.